Return Policy
TrekPower accepts eligible returns within 30 calendar days of delivery. This policy applies to orders delivered within the contiguous United States.
Return Eligibility
To qualify for a return, the product must be:
- Unused, uninstalled, and in its original condition
- Returned in its original packaging
- Complete with all accessories, manuals, and included parts
- Accompanied by proof of purchase
How to Request a Return
All returns require prior authorization.
Before returning a product, email trekpowerusa@gmail.com with your order number, product name, reason for return, and photos if the item is damaged, defective, incomplete, or incorrect.
Returns are accepted by mail only. Returns sent without prior authorization may be refused.
Approved returns should be mailed to:
TrekPower
2026 E Santa Fe St
Olathe, KS 66062
United States
Non-Defective Returns
All accepted non-defective returns are subject to a 25% restocking fee, deducted from the product purchase price.
This includes returns resulting from ordering the wrong product, size, model, or specification, accidental purchases, or no longer wanting the product.
The customer is responsible for purchasing the return label and paying the return shipping costs.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order promptly after delivery. If an item arrives damaged or defective, or if you receive an incorrect or incomplete order, contact us within 30 calendar days of delivery.
If the issue is confirmed to be TrekPower’s responsibility:
- No restocking fee will be charged
- TrekPower will cover reasonable return shipping costs
- TrekPower may provide a replacement or refund
Exchanges
We do not offer general exchanges. To purchase a different size, model, or specification, please return the original item according to this policy and place a new order.
Replacements provided for damaged, defective, incorrect, or missing items are customer-service resolutions and are not considered general exchanges.
Non-Returnable Items
The following items are not eligible for non-defective returns:
- Used or installed products
- Products explicitly marked “Final Sale”
- Customized or personalized products
- Gift cards or digital products
Promotional or discounted products are returnable unless clearly marked “Final Sale.”
Refunds
After receiving and inspecting the return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. TrekPower generally processes refunds within 3–5 business days after inspection. Your bank or payment provider may require an additional 5–10 business days. Please allow up to 15 business days after inspection to receive your refund.
The 25% restocking fee applies to accepted non-defective returns. Customer-paid return shipping costs are non-refundable.
Order Cancellations
Orders may be cancelled within 24 hours of purchase if they have not shipped. Once an order has shipped, it must be returned according to this policy.
Contact Us
Email: trekpowerusa@gmail.com