Refund policy
At TrekPower, we are committed to providing high-quality RV electrical products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return:
- The item must be unused, uninstalled, and in its original condition.
- The item must be returned in its original packaging with all accessories, manuals, and included components.
- Proof of purchase (such as your order confirmation or receipt) is required.
Items returned without prior authorization may experience delays in processing.
Unauthorized Returns
Any return sent to TrekPower without prior return authorization may be refused or accepted at our sole discretion. If accepted, the return will be subject to a 25% restocking fee, which will be deducted from the refund amount.
Return Address
Please return approved items to the following address:
2026 E Santa Fe St
Olathe, KS 66062
United States
How to Request a Return
Before returning any item, please contact our customer support team at:
Email: trekpowerusa@gmail.com
Please include the following information in your email:
- Order Number
- Customer Name
- Product Name
- Reason for Return
- Photos (if the item is damaged, defective, or incorrect)
After your return request is approved, we will provide return instructions.
Please include your Order Number inside the return package so we can identify and process your return quickly.
Return Packaging Requirements
Returned products must be securely packaged to prevent damage during transportation.
Please ensure that your return includes:
- Original packaging
- All accessories
- User manuals (if applicable)
- All included parts
Products damaged due to insufficient return packaging may be subject to a partial refund or rejection.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 10 business days after delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the shipping box and shipping label
- A brief description of the issue
If the issue is confirmed to be our responsibility, TrekPower will provide an appropriate solution, including replacement, exchange, or refund.
Return Shipping Costs
If the return is due to customer reasons, including but not limited to:
- Ordering the wrong item
- Ordering the wrong size or specification
- No longer wanting the item
- Accidental purchase
the customer is responsible for the return shipping costs.
If the return is due to TrekPower's error, including:
- Damaged products
- Defective products
- Incorrect products shipped
- Missing items
TrekPower will cover the reasonable return shipping costs.
For returned items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages without tracking.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Used or installed products
- Clearance or final sale items
- Customized or personalized products
- Gift cards
- Downloadable software or digital products
Refunds
Once your returned item has been received and inspected, we will notify you by email of the approval or rejection of your refund.
If your refund is approved, it will be issued to your original payment method within 3–5 business days after the inspection is completed.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the refunded amount to appear in your account.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing the above steps, please contact us at:
Exchanges
We only replace products that are defective, damaged, or incorrect.
To request an exchange, please contact:
Order Cancellation
Orders may be cancelled within 24 hours after they are placed, provided that the order has not yet been shipped.
Orders are typically processed within 1–2 business days after successful payment.
If a customer requests cancellation before shipment and within the 24-hour cancellation period, the order will be cancelled and a full refund will be issued.
Once an order has been shipped, it can no longer be cancelled. Customers may instead request a return after receiving the product in accordance with this Return & Refund Policy.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package is returned because of an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping charges required for reshipment or return.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: trekpowerusa@gmail.com
We will respond as quickly as possible during our normal business hours.