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Every TREK POWER INC products is covered under our manufacturer's one year warranty for the original owner against all manufacturing defects. Warranty part will only be shipped within US , if you purchased TREK POWER INC products and had it then shipped to another country, parts will only be sent to the country in which the products was originally sent. TREK POWER INC warrants this product, including all individual components against defects in material or workmanship as follows:

TREK POWER INC LIMITED 1 YEAR WARRANTY

TREK POWER INC products components warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.

WHAT WILL WE DO TO CORRECT PROBLEMS WITH YOUR PRODUCTS?

If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by NTREK POWER INC.

WHAT WILL WE NOT DO?

TREK POWER INC will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user.  We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component.

TREK POWER INC will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the it is shipped using a freight forwarder or similar service.

TERMS OF WARRANTY

This warranty only applies to the original owner of a TREK POWER INC products. This warranty is expressly limited to the replacement of defective parts at the sole discretion of TREK POWER INC. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended, operator error, water damage, or improper follow-up maintenance. TREK POWER INC will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to TREK POWER INC within a reasonable amount of time after shipment arrival. In no event shall TREK POWER INC be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

CLAIMS

All claims to this warranty must be made through TREK POWER INC. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at trekpowerinc@gmail.com as there may be a simple fix for your problem. Valid warranty claims will be processed through TREK POWER INC within one year of initial purchase.

SHIPPING DAMAGE CLAIMS

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 30 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Whenever possible, report damage claims within 10 days of delivery to a TREK POWER INC' customer service representative. Please contact our Technical Support Department at trekpowerinc@gmail.com for return/replacement instructions.

 

 

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