• Free Shipping: Enjoy FREE standard shipping on all orders.
• Processing Time: Orders are typically processed and shipped within 1-2 business days.
• Tracking: You will receive a tracking number via email as soon as your order leaves our warehouse.
• Full Policy: For complete terms and detailed instructions, please visit our Shipping Policy page.

• 1-Year Warranty: Covers all manufacturing defects for the original owner from the date of purchase.
• Hassle-Free Replacement: We provide replacement parts for items damaged during shipping or defective under normal use (photos/video required).
• 30-Day Return Window: Unused items in original packaging can be returned within 30 days (subject to a 25% restocking fee).
• Shipping Damage: Please inspect your package immediately and report any damage within 10 days of delivery.
• Free Returns for Our Error: We cover all costs if the return is a result of our error (e.g., wrong item shipped).
• Customer Responsibility: Returns for personal reasons (changed mind, wrong size) are at the customer's expense; original shipping is non-refundable.
• Non-Returnable: Electronic components and used/personalized items are not eligible for return unless shipped in error.
• Quick Processing: Most refunds are processed and inspected within 7 business days of receipt.
• Need Help? Contact our technical support at trekpowerusa@gmail.com before initiating a claim.
• Full Policy: For complete terms and detailed instructions, please visit our Warranty Policy & Return Policy page.

Interested in becoming a dealer?

We offer competitive wholesale pricing for resellers and bulk orders. To get started:

• Option 1: Visit our Dealer Page and fill out the inquiry form.
• Option 2: Contact our sales team directly at trekpowerusa@gmail.com.

Our team will get back to you within 24–48 hours with pricing and account details.